top of page

FREQUENTLY ASKED

questions!
  • WHAT IS THE NORTH POLE EXPERIENCE?
    The North Pole Experience is an indoor walk-through, immersive holiday attraction for families! Guests will venture down Candy Cane Lane to find The North Pole Post Office, where kids can write their letter to Santa and mail it in our Magic Mailbox (with the help of a mischievous elf, of course!) Guests also will experience an EPIC snowball fight, visit with one of Santas reindeer and make crafts, visit Santa's Workshop, assist with maintenance on Santa's Sleigh, and visit Santa himself at Santa's Cottage! Families are welcomed (and encouraged!) to take photos through the entire experience!
  • WHAT IS THE COST?
    The North Pole Experience is $30 - $38 per ticket (all ages) depending on date and time. Grinch Nights are a flat $18 per person (all ages) ticket price.
  • WHAT ARE THE DATES?
    The North Pole Experience runs from November 24th up to Christmas Eve. The North Pole Experience is open Friday through Sunday and times must be pre-booked. Grinch Nights are offered select Thursday evenings.
  • DO YOU OFFER PRIVATE EVENTS?
    Interested in a full facility rental for your company or large group? Contact us! erick@newellentertainment.com
  • HOW LONG SHOULD WE PLAN ON BEING THERE?
    We understand that each family may be a bit different, and children have different interests and energy levels. The entire experience is around 45 minutes to an hour depending on the family. Our elves will work to make your experience as magical and close to an hour as possible.
  • WHAT IS INCLUDED WITH ADMISSION TO THE NORTH POLE EXPERIENCE?
    Your ticket includes entry to the event, cookies, hot chocolate, letter to Santa and souvenir from Santa's Workshop! You will also be able to take as many photos or videos as you would like!
  • WHAT IS INCLUDED WITH ADMISSION TO GRINCH NIGHTS?
    Your admission to Grinch Nights includes a meet and greet with the mean greenie himself for up to 20 minutes! Be ready to take tons of hilariously grinchy photos!
  • WHAT AGES IS THIS APPROPRIATE FOR?
    The North Pole Experience is an all ages event.
  • DO YOU REQUIRE A MINIMUM NUMBER OF TICKETS?
    We do not. Each half hour has a limit of 15 tickets to make sure that we are offering an exclusive, premium event with little to no lines to experience the magic. Groups of 16 or more should email erick@newellentertainment.com to arrange a large group admission. The ticket pricing stays the same, we just need to make sure we can accommodate your group size.
  • DO YOU HAVE A GIFT SHOP?
    Yes! Baubel's Christmas Boutique is located directly at the exit of The North Pole Experience and is a one-stop destination for all things festive! Baubel's has a plethora of merchandise centered around new and old holiday traditions.
  • DO YOU OFFER GIFT CERTIFICATES?
    Since we are a seasonal event, we do not offer gift certificates. We welcome you to book your family a time slot to visit us!
  • WHERE IS THE NORTH POLE EXPERIENCE?
    The North Pole Experience is located at Stage Ten Seventeen | 1017 Waube Lane, Ashwaubenon, WI.
  • WHAT IF MY GROUP HAS MORE THAN 15 PEOPLE?
    Groups of 16 or more should email erick@newellentertainment.com to arrange a large group admission. The ticket pricing stays the same, we just need to make sure we can accommodate your group size.
bottom of page